If the user is unable to login then the generic message given is as below. For security reasons the message does not explain exactly what the problem is, as this would give ‘clues’ to anyone trying to hack into the system.

An account will be locked if the user attempts to login three times with the incorrect password. However, the message displayed will remain the same.

The message could be displayed if:

•the username entered was incorrect

•the password entered was incorrect

•the consortium entered was incorrect

•the account was locked

If, for any reason, the current session gets interrupted (PC goes offline, power cut etc) the transaction is stored against your username. When you log on again, perhaps from a different PC, a message similar to the one below will be displayed.

You will then be navigated to the Accounts page to continue and finalise the payment.

It is now possible to make partial refunds through Paye.net. The is a significant change to the refund functionality

and supports partial refunds of transactions with multiple items and multiple methods of payment.

You may encounter the following error if you type an incorrect / invalid character in the Narrative field:

"Please correct the following errors. Invalid characters on page or Maximum character limit exceeded. Please enter a valid transaction"

The following characters are allowed in the Narrative field

Version 7.3

Alphanumeric characters and the following special characters are allowed:

. - /  £  € ( )  ! @  ' & , * !

Version 7.4

Alphanumeric characters and the following special characters are allowed:

. - / : £  € ( )  ! @  ' & , * !  (Colon is allowed)