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Some customers have experienced an unacceptable level of chargebacks on card payments. Therefore a functionality has been added to the payment systems, reducing the risk of chargebacks. This will be done by allowing customers to configure a set of rules specifying circumstances under which an attempted payment is to be regarded as suspicious. Any such payments will then be rejected.

 

To add a card to the blocklist, select a card transaction and click Blocklist.

The following screen will be shown, which needs to have a Reason entered before being added to the Blocklist

 

 

Enter a reason and click Blocklist. A confirmation message will be shown and this card will then be added to the Blocklist