Swipe and Keyed Transactions |
  
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Swipe and Keyed Transactions |
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Note: The images below might differ from what is seen on your system. This is all dependant on the type of card reader used. |
Debit / Credit Cards (Cardholder Present)
Cardholder Present transactions will normally be completed using the Chip & PIN method of payment, but under some circumstances you may be authorised to use the Keyed or Swiped functionality, perhaps in the event of a failure of your Chip & PIN devices.
Enter the transaction and select MOP (Method of Payment) for Credit or Debit Card as appropriate.
NOTE: With Chip & PIN the preferred Method of Payment for cards, swipe or keyed transactions should only be done as a last resort. These transactions always require a signature.
Card Swipe |
Keyed Card Entry |
If a card swipe device is fitted to your terminal, you should use click the Swipe button next to the card number field. A pop-up box will appear and can then swipe the card through the reader.
 The card number will not be shown as you swipe – it will be replaced by asterisks. |
If you are not able to swipe the card, you can key in the card number and date(s) for the card. Tick the Customer Present box – this will grey-out the house number, postcode and security code fields as these are not required for a customer present transaction.
 Enter the card number (16 digit number on the front of the card)
If you are using AVS/CV2 Standards then House No, Postcode and Security Code may be mandatory fields. Once all the relevant Card Details have been entered, authorise the transaction by pressing the Authorise Button. |
Whether keyed or swiped, the payment can then be taken by clicking on the Authorise button.
If any of the card details are missing you will be prompted to complete the fields.
Some cards could incur a surcharge and a pop-up window will display the value of the surcharge. You have the option to cancel, which will return to the payment screen. This gives you the option to choose another Method of Payment
A Signature Receipt is displayed which must be printed and handed to the customer to sign.
A Signature Receipt - Merchant Copy. Customer to sign where shown.
After printing the signature receipt and checking the customer signature, you will have the option to accept or decline the transaction.
If you click Signature OK, then customers transaction receipt will be displayed and you can print this and/or send by e-mail.
Clicking Signature NOT OKAY will reverse the payment. The system will take a few seconds to do this and an Auth Code will be returned in a pop-up window.
A receipt (merchant and customer if setup) showing the cancelled payment will then be displayed and can be printed.
The system will take a few seconds to authorise the payment and an Auth Code will be returned with a popup window displaying the Transaction Details
